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SHIPPING, PAYMENTS, RETURNS AND POLICIES

Shipping

Processing time
The time I need to prepare an order for shipping varies. Usually it takes 1-3 days.
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Estimated shipping times
Canada: 3-6 weeks
Italy: 3-6 weeks
North America(USA, Canada): 2-4 weeks
Europe: 1-4 weeks
Australia, New Zealand and Oceania: 3-7 weeks
Asia Pacific: 3-5 weeks
Latin America and the Caribbean: 4-8 weeks
North Africa and the Middle East: 2-5 weeks

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on post office load. 
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I ship from Ukraine worldwide using International Mail services. For each shipping I provide tracking number to contol the delivery. 

We can offer Express Shipping (4-5 working days) - please contact us prior to purchase for shipping rates.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & Refunds

 I gladly accept returns and exchanges

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery

I don't accept cancellations
But please contact me if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refunds:
Partial refund (-20-25%) may apply in the situation where a package is returned to us as:
- Unclaimed at the post office
- Wrong address/moved before receiving
- Customs fees were not paid by the recipient
- Reject receiving
The -20% or -25% deduction needed to cover the initial nonrefundable shipping charge to the customer, as well other restocking expenses connected to the shipping process.

 

Privacy

I will only use your shipping address and contact information

To communicate with you about your order details
To fulfill your order in case there is an issue

Security and payment

You can pay for your order with Paypal or with a credit card via Paypal. All credit card payments are secure and confidential through Paypal.

If you do not wish to pay with a credit card and you do not have a Paypal account, you are not obligated to create one. Simply click the “You don't have a Paypal account button” once you have opened Paypal and you can choose to enter your credit card information and delivery address without registering an account. If you already have a Paypal account, sign in and verify your information and delivery address.